Core Services
Specialist Services
Not sure where to start?
Our free home care assessment helps you understand exactly what care your loved one needs — at no cost and with no pressure.
- We come to you
- Takes 45–60 minutes
- Written care plan provided
- No obligation to proceed
Or call us: 07883 247965
Personal Care at Home
Dignified, discreet support with the personal tasks that matter most — so your loved one can start each day feeling comfortable, clean and confident in the home they know and love.
Caring Support That Preserves Dignity and Independence
Personal care is one of the most important forms of home support we provide — and one of the most personal. We understand that asking for help with washing, dressing or toileting requires trust, and we treat that trust with the greatest respect.
At Surely Yours Healthcare, every personal care visit is carried out with patience, discretion and genuine warmth. Our carers take the time to understand your loved one's preferences, follow their routine and ensure they feel entirely comfortable throughout every visit.
We support older adults, people recovering from illness or surgery, and adults of all ages living with disabilities or long-term health conditions. Whether care is needed once a day or several times throughout the day, we build a schedule around your loved one — not the other way round.
CQC Registered
Regulated Care Provider
Enhanced DBS
Every Carer Checked
Free Assessment
No Obligation
Who Is Personal Care at Home For?
Personal care at home is suitable for a wide range of situations. Families often contact us when:
Personal care visits can start as quickly as 3–5 working days after a free assessment. In urgent situations, we can often begin within 24–48 hours.
What Our Personal Care Service Includes
Every visit is guided by your loved one's personalised care plan. Tasks are tailored to their specific needs and preferences — nothing more, nothing less.
Daily Personal Care
Wider Daily Support
More Than Just Personal Care
Alongside the practical tasks, our carers provide a broader layer of support to keep your loved one connected, safe and well:
Health Liaison
We liaise with GPs, district nurses, occupational therapists and other healthcare professionals on your behalf, ensuring joined-up care.
Family Communication
We provide regular updates to family members on your loved one's wellbeing, mood and any changes we observe during visits.
Care Plan Reviews
Care plans are reviewed regularly and updated as your loved one's needs change, ensuring support always remains relevant and appropriate.
Companionship
Every visit includes time for genuine conversation and human connection — because wellbeing is about far more than physical care.
Flexible Visits Built Around Your Loved One's Routine
We understand that personal care works best when it fits seamlessly into your loved one's existing daily routine. That is why we offer a wide range of visit times and durations.
Early Morning
From 7am — ideal for getting up, washed and dressed
Morning
8am–12pm — most popular slot for personal care
Lunchtime
12pm–2pm — support with lunch and midday routines
Afternoon
2pm–5pm — check-in visits and light support
Evening
5pm–10pm — support with getting ready for bed
Overnight
Sleep-in and waking night options available
Minimum visit length: 30 minutes
Recommended for personal care: 45–60 minutes
Visit frequency agreed as part of the personalised care plan — from once daily to multiple visits per day.
How Quickly Can Personal Care Start?
Standard Care
After a completed free home assessment, personal care visits can typically begin within 3–5 working days.
Urgent Care
In urgent situations — following a hospital discharge, fall or sudden change in needs — we will prioritise your assessment and aim to begin care within 24–48 hours.
How to Fund Personal Care at Home
Personal care can be funded in several ways. We are happy to help you understand your options and identify what may be available to your loved one. We do not provide formal financial advice.
Private Self-Funding
You arrange and pay for care directly. We discuss full costs during the free assessment — there are no hidden charges.
Direct Payments
If your local authority has assessed your loved one as eligible, they may provide a direct payment enabling you to purchase care from a provider of your choice.
Local Authority Funding
Following a care needs assessment by your local authority, your loved one may qualify for partly or fully funded support.
NHS Continuing Healthcare
For those with a primary health need, fully funded care may be available through the NHS. Eligibility is formally assessed by the NHS.
We do not display pricing on our website. All costs are discussed transparently during your free, no-obligation assessment.
What Families Say About Our Personal Care Service
"The difference in my mother since Surely Yours started visiting has been remarkable. She is so much happier, better presented and genuinely looks forward to seeing her carer each morning. The team treat her with such kindness and respect."
Sandra M. — daughter of client
"After my husband's stroke, we needed help quickly. The assessment was arranged within 24 hours and care started two days later. The carers have been absolutely wonderful — professional, patient and consistently on time."
Patricia K. — wife of client, the UK
Regulated, Registered and Accountable
Surely Yours Healthcare Ltd is registered with the Care Quality Commission (CQC) to provide personal care services. The CQC is the independent regulator of health and social care in England, and registration means we meet the fundamental standards of safe, effective, caring, responsive and well-led care.
Our Registered Manager is Mrs Theodora Machingura, who is directly responsible for the quality and safety of our service at all times.
How to Arrange Personal Care at Home
Contact Our Team
Call us on 07883 247965, email info@surelyyours.co.uk or complete our quick online form. We respond to all enquiries within 2 business hours.
Free Home Assessment
A member of our care team visits your loved one's home at a time that suits you — completely free of charge and without obligation.
Care Begins
We agree a personalised care plan together, match the right carer and arrange a start date. Standard care can begin within 3–5 working days. Urgent care can often start within 24–48 hours.
Personal Care at Home — Frequently Asked Questions
Request a Free Personal Care Assessment
Complete the form below and a member of our care team will be in touch within 2 business hours — completely free, completely without obligation.
Talk to Us About Personal Care Today
Our team is ready to listen, advise and help you find the right support for your loved one — with no pressure and no obligation. A short call is all it takes to get started.