Core Services
Specialist Services
Not sure where to start?
Our free home care assessment helps you understand exactly what care your loved one needs — at no cost and with no pressure.
- We come to you
- Takes 45–60 minutes
- Written care plan provided
- No obligation to proceed
Or call us: 07883 247965
Palliative & End‑of‑Life Care at Home
When time is most precious, home is where it means most. We provide compassionate, dignified palliative and end‑of‑life care that enables your loved one to spend their final chapter in the comfort and familiarity of their own home — surrounded by the people and things they love most.
A Peaceful, Dignified End of Life at Home
For most people, when asked where they would wish to spend the end of their life, the answer is home. Not a hospital ward. Not a care home. Home — with familiar surroundings, with their own belongings, their routines and the people who matter most to them.
At Surely Yours Healthcare, we believe that every person deserves a peaceful, comfortable and dignified end of life. Our palliative and end‑of‑life care service is designed to make that wish possible — providing the skilled, compassionate support that enables your loved one to remain at home for as long as they choose.
We work closely alongside GPs, district nurses, palliative nurses, hospice teams and any other professionals already involved in your loved one’s care. Our role is to provide the consistent, round‑the‑clock practical and emotional support that allows the clinical team’s work to be carried out safely within the home.
“Dying at home is not a lesser option — for many, it is the most profound and meaningful gift we can offer.”— Surely Yours Healthcare Care Team
What Is Palliative & End‑of‑Life Care at Home?
The terms “palliative care” and “end‑of‑life care” are sometimes used interchangeably, but there is an important distinction.
Palliative Care
Palliative care focuses on improving quality of life for people living with a serious, life-limiting illness — such as cancer, heart failure, COPD, motor neurone disease or advanced dementia. It does not necessarily mean that death is imminent. Palliative care can be provided alongside curative treatment and may continue for months or years. The focus is on comfort, dignity, pain management and supporting the whole person — physically and emotionally.
End-of-Life Care
End-of-life care refers specifically to the support provided in the final weeks, days or hours of a person’s life. It ensures the person is as comfortable and pain-free as possible, that their wishes are respected, and that their family is fully supported through this period and beyond.
Our team is trained and experienced in providing both palliative care and end‑of‑life care within the home — following the lead of your loved one’s clinical team at every stage.
Who Is This Service For?
Our palliative and end‑of‑life care service is appropriate for anyone living with a serious or life-limiting condition who wishes to receive care at home, including those with:
This service is also appropriate for families who wish to bring a loved one home from hospital or a hospice for their final weeks or days — supported by our care team and the wider clinical network.
What Our Palliative Care Service Includes
Every aspect of our palliative care service is led by your loved one’s wishes, their care plan and the guidance of the clinical team. Our carers provide comprehensive support that goes far beyond practical tasks.
Physical Care & Comfort
Emotional Support & Family Care
Our Approach — Following the Person, Not the Condition
In palliative and end‑of‑life care, we never follow a rigid clinical checklist. We follow the person. Every individual we care for has lived a full, unique life — with their own values, preferences, priorities and wishes. Our role is to honour all of that.
We take time at the outset to understand what matters most to your loved one and your family. What do they want their days to look like? What brings them comfort? What are their fears? What are their hopes? These conversations — gentle and unhurried — shape everything we do.
Dignity Always
Every interaction — however small — is carried out with complete respect for the person’s dignity and personhood
Wishes Led
We follow advance care plans, preferred priorities of care documents and the expressed wishes of the person and their family
Family Included
Family members are never bystanders — we actively involve, support and communicate with those closest to our client
Comfort Focused
Comfort — physical, emotional and spiritual — is the primary goal at every stage
Clinically Integrated
We work as part of the wider care team, never in isolation — consistent communication with GPs, nurses and hospice teams is fundamental
Working Alongside Your Loved One’s Clinical Team
Our carers do not replace clinical professionals — they complement them. In palliative care, the coordination between all members of the care team is absolutely vital. We work actively alongside:
GP and GP out-of-hours services
We liaise with your loved one’s GP to ensure any changes in condition are communicated promptly and clearly.
District and community nurses
We work in close partnership with district nursing teams, ensuring they have accurate, timely information after every care visit.
Hospice at Home teams
We coordinate with hospice teams providing specialist palliative input, ensuring our care is fully aligned with their clinical guidance and priorities.
Pharmacists and prescribing professionals
Medication management and prompting is carried out carefully, with clear records maintained and any changes communicated immediately.
Social workers and care managers
We engage fully with social care professionals to ensure holistic, joined-up support for the whole family.
We attend multidisciplinary care reviews where invited and maintain clear, professional written records after every visit to support the wider clinical team.
Advance Care Planning — Respecting Your Loved One’s Wishes
One of the most important things a family can do when a loved one is living with a life-limiting illness is to ensure their wishes are known, documented and respected. We actively support families with advance care planning.
Advance Care Plan (ACP)
A written record of a person’s wishes, values and priorities for their future care — particularly if they become unable to communicate them. Not legally binding but widely respected by all healthcare professionals.
Do Not Attempt CPR (DNACPR)
A clinical decision made in consultation with the person, their family and their doctor, documenting that cardiopulmonary resuscitation would not be in the person’s best interests. Our carers are fully briefed on any DNACPR decisions in place.
Preferred Priorities of Care (PPC)
A document in which the person records where they would like to be cared for and where they would wish to die — most commonly their own home. We do everything within our power to help fulfil this wish.
We are not a legal or clinical service. All advance care planning documents should be completed with the involvement of the person’s GP or specialist. We can help facilitate the conversations and signpost appropriately.
Support for Families — You Are Not Alone
Caring for a loved one at the end of their life is one of the most profound and emotionally demanding experiences a family can face. The grief, exhaustion, love and loss can be overwhelming — often all at the same time.
At Surely Yours Healthcare, we believe that supporting the family is as important as supporting the person receiving care. We are here for all of you.
A compassionate ear
Our care team and care coordinator are always available to talk. Whether you have a practical question or simply need to speak with someone who understands, we are here.
Respite for family carers
If you are a family carer who also needs rest, we can provide respite visits so that you can take the breaks you need.
Bereavement signposting
Following the loss of your loved one, we can signpost you and your family to local and national bereavement support services, including Cruse Bereavement Care and local hospice bereavement services.
Consistency of carer
Wherever possible, the same carer attends every visit throughout the palliative care period. This consistency is deeply important — both for your loved one and for your family.
Funding Palliative & End‑of‑Life Care at Home
Palliative and end‑of‑life care at home can be funded in several ways. We are pleased to help families explore the options available, although we do not provide formal financial or legal advice.
Private Self-Funding
Families who arrange care directly can fund the service privately. All costs are discussed openly during the free assessment.
NHS Continuing Healthcare (CHC)
For those with a primary health need, the full cost of care at home — including palliative care — may be funded through NHS CHC. This is assessed by the NHS and does not depend on financial means.
Local Authority Funding
Essex County Council may contribute to the cost of palliative care for those who meet needs and financial eligibility criteria, following a formal care needs assessment.
NHS Fast Track CHC
For those approaching end of life, NHS Fast Track Continuing Healthcare can be agreed rapidly — sometimes within 24 to 48 hours — removing financial barriers to care at home at the most critical time.
We do not display pricing on our website. All costs are discussed openly and transparently during the free, no-obligation assessment. We will always help families understand their funding options clearly.
Regulated, Registered and Accountable
Surely Yours Healthcare Ltd is registered with the Care Quality Commission (CQC) to provide personal care services from our base across the UK, including palliative and end-of-life care at home.
Our Registered Manager is Mrs Theodora Machingura, who is directly accountable for the quality and safety of our service at all times.
How to Arrange Palliative Care at Home
We understand that no family should have to navigate complex processes at a time like this. We make our assessment and arrangement process as simple, gentle and unhurried as possible.
Contact Our Team
Please call us on 07883 247965, email info@surelyyours.co.uk or complete the form below. You will speak with a compassionate member of our team who understands this situation. We respond within 2 business hours.
Free Palliative Care Assessment
A member of our care team will arrange a gentle, unhurried conversation with you — at home if preferred — to understand your loved one’s condition, their wishes, their existing care arrangements and what support would be most helpful.
Care Begins
We arrange the most appropriate carer — ensuring continuity from the very first visit — confirm the care plan with the wider clinical team and begin providing support as quickly as the family requires. In urgent situations, care can often begin within 24 hours.
Palliative & End‑of‑Life Care — Frequently Asked Questions
Speak With Our Care Team
Please complete the form below and a compassionate member of our team will be in touch within 2 business hours. For urgent situations, please call us directly on 07883 247965 — we are here.
This form has been kept as simple and brief as possible. You can share as much or as little as you feel comfortable with at this stage.
We Are Here — Whenever You Need Us
If your family is facing this journey, please know that you do not have to face it alone. Our team is here to provide the care, support and companionship that makes remaining at home not just possible, but peaceful. Please contact us whenever you are ready. There is no pressure and no rush.